Location:HOME > Service and support > After-sale service Service and support
 Product delivery

1、Delivery of the products as specified in the contract, the time and place, domestic users delivery transport costs and transit goods risk, by my company responsible for。

 

2、If and when the goods are served by the third party transportation company user, please sign check, check goods packaging integrity and the number of pieces, such as questions, please contact our company immediately.。

 

3、For domestic users of acoustic emission mainframe products, our company provided free of charge a door acceptance and 1 working day operation training

 

4、For in acoustic emission (AE) outside the host of all products, users need after receipt within three working days of self acceptance, such as the discovery of any product quality problems, please contact our company. I need a company sent home approval or training related expenses, the user needs to assume dispatched personnel。

 

 

 

 

 Cicoma After-sale service

Customer service hotline 24 hours on duty, work time to respond immediately, non working hours to ensure the response

 

Product failure maintenance cycle if more than 3 days (excluding mailing time), the user can apply a back-up service, our company will provide free makeshift spare machine and spare machine mailing fee burden on the user by

 

Application of technical experts, product technical engineer provides online consultation, ready to answer user products meet all kinds of questions.And provide door-to-door service according to user needs

 

All product related software lifetime free upgrades

 

Telephone customer service service:0755-28319320